Delivery

Delivery Options

Standard UK delivery is charged at £3.25 at checkout. Goods are dispatched usually within 48 hours and are sent Royal Mail 2nd class post, which will usually result in delivery within 3-5 days of order. Should you return goods for exchange within 14 days of dispatch, replacements will be sent by standard delivery, free of additional charge.

First Class UK delivery is charged at £4.95 at checkout. Goods are dispatched usually within 24 hours and are sent Royal Mail 1st class post, which will usually result in delivery within 1-3 days of order. Should you return goods for exchange within 14 days of dispatch, replacements will be sent by standard delivery, free of additional charge. This delivery is an add on service, contractual on goods dispatch. **Please note that during the current CV-19 crisis, dispatch & delivery maybe delayed due to circumstances beyond our control**.

Guaranteed Next Working Day Delivery (UK): is charged at £8.50 at checkout. **sorry this service is temporarily suspended during the Covid pandemic** For next working day delivery, goods must be ordered before noon. Orders received later will be dispatched next working day for delivery the following day. Dependent on weight, goods may be sent by Royal Mail Special Delivery or via DPD courier. A signature will be required on receipt. Should you return goods for exchange within 14 days of dispatch, replacements will be sent by standard delivery, free of additional charge. Next working day service available to UK mainland only, not including highlands. We do not ship on weekends. This express delivery is an add on service, contractual on goods dispatch.

Our International Services: are suspended post Brexit.

Telephone Orders: Due to the administrative overhead, we have had to add a £2 admin fee for telephone orders for goods totalling less than £20.

Delivery Schedule

Please select the delivery service appropriate for your requirement. We do not dispatch at the weekends or on bank holidays. Just occasionally we might be out of stock of an item in your order. Should this occur, we will email you with an estimated date for the item's availability. We will ask if you wish us to send it to you separately then, or if you would prefer to cancel the item from your order. There will be no additional cost to you for us dispatching items separately in this instance. If you have selected standard delivery, we will inform you of a dispatch delay for goods exceeding 3 days, however we will endeavour to send all your goods to you as a single dispatch.

Undelivered goods

Should your goods be returned to us as undeliverable by Royal Mail or courier, we will contact you to arrange re-delivery, however we reserve the right to make a further charge to cover our additional postage expense.

We take no responsibility for goods lost in transit due to an incorrectly supplied address.

Special Order Items

A small selection of our range is offered as Special Order only. These are items which we do not normally hold in stock, but can order from our manufacturers on your behalf. Special order products are clearly marked as such within our website. For these items, the above delivery time estimates do not apply. If you have a time dependency and require these items, please call us prior to ordering to establish availability and expected delivery timescales.

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