Instructions for Return of Goods to Waterproof World

All Consumer Returns

Goods bought from the website may be returned for exchange or refund within 14 days.

Goods must be returned to us unused, in original undamaged product bag and with labels intact within 14 days of receipt. Please include the original order number and details of your requirements. The best way to do this is to enclose our delivery note back in with the goods in outer packaging (i.e. not within the product bag), with a note written on it indicating what is required instead.

Items are returned to us at customers own expense and risk, and the correct postage must be paid.

Our mailing sacks are usually re-usable with parcel tape and new address label. The address to send to is:

Waterproof World Ltd
113 Cowper Road
Hemel Hempstead
Herts
HP1 1PF

We require that you let us know by email if you are returning any goods to us. This ensures that we are expecting your package; helps us to manage our stock levels effectively and allows to organise availability of any exchange goods. Please email and include:

• your order number
• your name
• what goods are being returned and why
• whether a refund or replacement/exchange is required and if exchange what goods are required instead
• for faulty goods, the nature of the fault

Exchanges. Goods for exchange must be returned to us within 14 days of order. For orders where Standard or Next Day delivery were selected, we send out replacement goods once at no additional delivery charge. We reserve the right to charge postage at Royal Mail cost for repeated exchanges.

Refunds. Goods for refund must be notified by email & returned to us within 14 days of receipt. For card payment, the refund is made directly to the card used, and we will email you to confirm when this has been actioned. Once notified, the payment then takes 3-4 days to clear back to your card.

If a discount was applied to the original order, discount qualification will be re-evaluated and non qualifying discounts will be deducted from refund amount.

Faulty. Should any item purchased from us prove faulty on receipt, then please contact us by email as described above, prior to returning the goods to us and we will respond with instructions for return of the goods to us for inspection. Once the fault is confirmed, the goods will be replaced or refunded and postage incurred reimbursed.

Incorrectly packaged goods. If you receive goods sent incorrectly, please let us know immediately by email and we will contact you as per faulty goods to resolve the error and get the correct items off to you by return.

General Notes:

• Statutory rights are not affected.
• Goods returned requiring excess postage on receipt will not be accepted and will be returned to sender.
• We reserve the right to charge an admin fee of up to £5 for handling of returned goods sent in contravention of the above policies.

Please bear in mind that non-faulty goods returned to us will be sold on to other customers. We work hard to provide a fast and efficient service, and all little jobs like refolding and repackaging returned goods takes our time away from this, so we very much appreciate your consideration.